Shipping & Returns

SHIPPING + RETURNS:

Shipping: We have tried to make this part of the buying process as easy as possible for you. Unless otherwise indicated all of the products will ship out within 48 hours from the United States.
Shipping quotes are based on weight of item and desired mode of transport, unless it is being offered for free shipping. Should you want an expedited shipping method please email us at orders@thevitrine.com and we can make those arrangements. If a product is shipped internationally, you may incur extra charges depending on the location. We will let you know the approximate time frame for arrival-usually less then 1 week.

Returns: We hope you love your purchase from Vitrine, but if for any reason you are not satisfied with the item you have purchased, Vitrine will accept returns up to 21 days of the date of the invoice. We will fully refund the purchase less shipping costs if the item is in its original state with invoice and wrapping and no signs of damage. Please contact orders@thevitrine.com the soonest possible to confirm your interest to return the item. You will be responsible for return shipping. Return shipping must be made within another 7 days of notification of return. Vitrine is not responsible for any lost shipments or damage made in return shipment. Sale items are final sales and thus not returnable.

Damage or Defect: If an object is damaged in shipping or defective in any way, please notify us at orders@thevitrine.com or call us at +33.6.98.65.8206 (US phone number coming soon) within 48 hours of receipt of delivery to arrange for return. In this case, Vitrine will arrange for return shipment and expenses and we will immediately ship another version or fully reimburse you for the item.

Order Cancellation: Orders for in stock merchandise may be cancelled within 24 hours from checkout for a full refund. Special orders and out of stock merchandise may be cancelled within 2 business days for a full refund. Stock items cancelled after 1 business day and special ordered items cancelled after 2 business days may be subject to a 25% cancellation and restocking fee.

Birmingham News